Shipping Policy
SHIPPING POLICY
Below you will find the delivery terms for all our products:
After placing an order, processing takes 1–2 business days. Orders placed on weekdays are always processed within 24 hours. However, orders placed during the weekend may take a little longer.
Once your order has been processed, the product will be shipped directly from our fulfillment center. Delivery takes 5–12 working days.
We make every effort to ensure that the ordering and delivery process is as simple as possible for our customers. If you have any questions or concerns, please contact our customer service team: support@true-gents.com.
Please note that we operate from different international fulfillment centers.
Order Processing & Delivery
Placing an order through the True Gents i system is simple. Go to the product page and add the items of your choice to the cart by clicking the black “Add to cart” button.
It is important to double-check that you have selected the correct variants. Once your order looks correct, click on “Proceed to checkout.” On the information page, you must provide the correct shipping details. Please make sure all information is accurate. Once confirmed, click on “Continue to shipping.”
On the Shipping page, you can review your delivery details. As part of our commitment to our customers, shipping and delivery are always included at no additional cost. Once confirmed, click on “Proceed to payment.”
In the payment options, you can choose from various secure payment methods. All payments are protected with SSL encryption, ensuring a safe payment environment:
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Credit cards (AMEX, Mastercard, Maestro, Visa)
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PayPal
After selecting your preferred method, click “Confirm order” to be redirected to your chosen payment provider. Follow the on-screen instructions to complete your order. In the unlikely event of any issues, please contact us directly.
Shipping Costs
All our products are delivered to your home free of charge. No minimum order quantity is required.
Order Shipping
Have you found the perfect outfit or accessory on our website? We want you to enjoy it as soon as possible! Your order will be processed and shipped as quickly as possible.
Please note that all orders are fulfilled directly from our partners in Asia.
To keep our prices fair and competitive, we sometimes consolidate larger shipments and dispatch them within 1–2 weeks, depending on stock and logistics. We appreciate your understanding and support in helping us maintain sustainable operations.
Important Note
We do not have a physical office in the USA/UK. Orders are shipped directly from Asia. If you wish to make a return, the product must be sent back to our overseas warehouse — at your own expense.